LiveToFac Privacy Policy (v1.0)

1. Who we are

Personal information handler: Vertexa Pty Ltd, an Australian proprietary limited company (ACN 698 787 352, ABN 15 698 787 352), registered address 276 Victoria Street, Richmond VIC 3121. Privacy contact: plafactory1-vakf9r@mail.grokbot.com (to be replaced by support@livetofac.com once activated). The platform provides matchmaking and inquiry only. Online payment, where available, is processed by licensed payment providers; we do not hold funds or provide any guarantee of payment.

2. What we collect

Context	Data	Purpose	Basis
Registration	email, phone, Google account, name, company, country, language	account, verification	contract
Creators	social accounts, followers, country, language	matching, commission	contract
Factories	business licence, legal rep, export licences	verification, export control	legal obligation
Screening	sanctions results, end-user declarations, blocked-message metadata	compliance	legal obligation
Messaging	messages, call metadata	service, disputes	contract
Voice & translation	audio, transcripts, translations	live translation	separate consent
Inquiries & orders	RFQs, orders, logistics, payment reference (no card numbers)	fulfil transactions	contract
Device & logs	IP, browser, cookies, logs	security, analytics	legitimate interest/consent
We do not collect or store card numbers; payment details are collected directly by licensed payment providers.

3. Separate consent

We seek separate, withdrawable consent for: live voice and machine translation, call recording, health information, cross-border transfer, and marketing.

4. Sharing

• The other party to a deal (as needed for matching);
• Licensed payment providers (if online payment is enabled: KYC, order amount, category, destination);
• Cloud provider (Tencent Cloud, Singapore region);
• Third-party speech recognition and translation providers (speech recognition currently uses your browser's built-in feature, see below; machine translation providers will be listed here once integrated);
• If you use Chrome speech recognition, audio goes directly from your browser to Google LLC (US);
• Authorities where required by law. We do not sell personal information.

5. Cross-border transfer

Data may be transferred between Australia, Singapore, mainland China, Hong Kong, the US and the countries of users and counterparties. Servers are located in the Tencent Cloud Singapore region. We obtain separate consent and apply safeguards required by law before transfer.

6. Retention

Data	Period
Account	30 days after closure
IM Messages	2 years
Live audio	not stored
Support & captions	30 days
Unconverted leads	60 days
Recordings	90 days unless disputed
Transactions	≥3 years; export-control records ≥5 years
Audit logs	6 months; 3 years; 5 years

7. Your rights

Access, copy, correct, delete, withdraw consent, close account, portability (where applicable), complain. Contact plafactory1-vakf9r@mail.grokbot.com (to be replaced by support@livetofac.com once activated); we respond within 15 business days.

8. Security

TLS in transit, encryption at rest, least privilege, audit logs, masking, regular backups.

9. Minors

Only people aged 18 or over may register. Minors are prohibited from buying e-cigarettes, nicotine products or other age-restricted goods. We do not knowingly collect minors' data and will delete it if found.

10. Regulated-item notices

To show location-based notices for e-cigarettes and other regulated items, we use your stated country or IP-derived region. Buyers must comply with local laws; the platform displays regional notices and uses this information to decline e-cigarette inquiries and orders from the 19 listed banned countries or regions.

11. Cookie

Essential cookies are on by default; analytics and marketing cookies require consent.

12. Updates and complaints

Material changes are published at least 30 days in advance. You may complain to your regulator (e.g. OAIC in Australia, CAC in China).