LiveToFac Terms of Service (v1.0)

1. Parties

These Terms are between you and Vertexa Pty Ltd, an Australian proprietary limited company (ACN 698 787 352, ABN 15 698 787 352), registered address 276 Victoria Street, Richmond VIC 3121 ("we", "the platform"), and apply to livetofac.com, its subdomains, apps and APIs. The platform is for businesses and adults aged 18 or over acting for business purposes. Minors may not register or purchase.

2. What the platform does

The platform provides matchmaking and inquiry services only, connecting creators, factories and buyers. We are not the buyer, seller, agent or carrier in any transaction; sale contracts are made directly between buyer and seller. Online payment, where available, is processed by licensed payment providers. The platform does not hold, receive or pool user funds and does not provide any guarantee of payment for any transaction. Release, refund and disputes relating to payment are governed by your agreement with the payment provider; we may provide communication records as evidence on request. Risks of offline or off-platform deals (non-conforming goods, fraud, logistics, duties) are borne by the parties. Taxes, duties, customs and import/export permits are the parties' responsibility.

3. Registration

You must provide true, accurate and complete information. Factories must provide a business licence and, for controlled items, a valid export licence. We may conduct identity, qualification and sanctions screening and may refuse or limit service.

4. Fees

Basic services are free. Paid services and rates are published at /pricing; no unpublished fees apply. Changes are published at least 30 days in advance. The platform charges 3% of the order amount on orders made through the platform, and 3% of commissions earned by creators through the platform. Payment processing fees are charged by the payment provider and passed to the buyer at cost without markup. Platform fees are charged and invoiced separately.

5. E-cigarettes and regulated items

Import, sale, possession and use of e-cigarettes, nicotine products, lighters and other regulated items are governed by the laws of the buyer's location and may be banned or restricted. Buyers must comply with the laws of their own location; the platform displays regional notices. E-cigarette inquiries and orders are not accepted from the 19 countries or regions the platform lists as banning e-cigarettes. These notices and restrictions are not legal advice or a compliance assurance. Minors are prohibited from purchasing e-cigarettes, nicotine products or other age-restricted goods. Export-controlled items: until the seller's export licence is approved by us, items are display-and-inquiry only; technical data may not be sent in inquiries; buyers must provide end-user and end-use declarations; orders must match the licence. We may freeze accounts and orders and report suspected illegal exports as required by law. Weapons, explosives, drugs, controlled chemicals, counterfeit goods and sanctioned-party transactions are prohibited. Our screening does not constitute an assurance of compliance.

6. Messaging and machine translation

In-app messaging, voice and translation require separate consent, which can be withdrawn. Machine translation is for reference only; written confirmations in the original language prevail. Calls are not recorded unless all parties agree.

7. Content and IP

Factories must hold rights in uploaded materials and state the licence scope; creators may use them only within that scope. Infringement notices: plafactory1-vakf9r@mail.grokbot.com (to be replaced by support@livetofac.com once activated). False or exaggerated claims are prohibited.

8. Conduct

False information, fake reviews, harassment, circumventing controls, scraping, malware and impersonation are prohibited.

9. Liability

To the maximum extent permitted by law, we are not liable for indirect loss or loss of profit, and our total liability is limited to the fees you paid us in the previous 12 months. Nothing excludes rights that cannot be excluded under the Australian Consumer Law or other law.

10. Suspension and termination

We may warn, limit, delist, freeze or terminate accounts for breach; you may close your account, and data is handled per the Privacy Policy.

11. Changes

Material changes are published at least 30 days in advance; continued use means acceptance.

12. Governing law

These Terms are governed by the laws of Victoria, Australia, and disputes are subject to the jurisdiction of the courts of Victoria. These Terms are provided in Chinese and English; if they conflict, the English version prevails. Other languages are translations.

13. Contact

Vertexa Pty Ltd, 276 Victoria Street, Richmond VIC 3121, plafactory1-vakf9r@mail.grokbot.com (to be replaced by support@livetofac.com once activated)